Customer Service Specialist HOLLYWOOD

Customer Service Specialist

Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about services.
Main Job Tasks and Responsibilities
  • deal directly with customers either by telephone, electronically or face to face
  • May be asked to come on site periodically
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, registrations and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • prepare and provide end of shift reports
  • maintain customer databases
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process
  • Schedule availability mainly in the morning to early afternoon
Education and Experience
  • High school diploma, general education degree or equivalent
  • knowledge of relevant computer applications
  • competent computer skills including MS Office or equivalent
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
Key Competencies
  • interpersonal skills
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • adaptability
  • initiative
  • stress tolerance
Compensation: $13.00 - $13.50 per hour

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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Our mission is “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”