Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about services.

Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face
May be asked to come on site periodically
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, registrations and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
prepare and provide end of shift reports
maintain customer databases
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Schedule availability mainly in the morning to early afternoon

Education and Experience

High school diploma, general education degree or equivalent
knowledge of relevant computer applications
competent computer skills including MS Office or equivalent
ability to type
knowledge of administrative procedures
numeric, oral and written language applications

Key Competencies

interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
adaptability
initiative
stress tolerance

Compensation: $13.00 - $13.50 per hour

Working at British Swim School is so much more than just a job...it’s an opportunity to leave a legacy that may transform a child’s life.

Since 1981, British Swim School has been offering swimming lessons for babies, children, and adults, focusing first on critical water survival skills needed to survive a water accident, then progressing to stroke development and more advanced skills. Dubbed as one of the fastest-growing franchises in the U.S. and Canada, we teach over 27,000 swimming lessons per week using our signature fun and gentle methods.

The British Swim School team is a nationwide franchise system of independent business owners who are dedicated to our mantra of ‘Survival of the Littlest’ for their local families.

Why join British Swim School?

Safe & happy work environment – where else might you get to sing at work?
Flexible work schedules and hours – making this a great role for students, parents and anyone with a busy lifestyle!
Rewarding job with competitive pay – all while making a true difference in your community!

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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