Customer Service Specialist
British Swim School of Winston-Salem
Customer Service Specialist
Part Time • British Swim School of Winston-Salem
Responsive recruiter
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Free uniforms
A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure that swimmers are safe “at every age and every stage” of life.
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador," is the bridge between parents and instructors. The Deck Ambassador applies excellent people skills to provide top-notch customer service during swim lessons with tact and decorum.
Your Typical Responsibilities:
The Customer Experience Specialist, known as a "Deck Ambassador," is the bridge between parents and instructors. The Deck Ambassador applies excellent people skills to provide top-notch customer service during swim lessons with tact and decorum.
Your Typical Responsibilities:
- Check water chemistry and temperature prior to swim lessons
- Help customers with their account and address concerns about their child’s progress or about the program
- Take attendance
- Create a friendly and welcoming environment for students and their guardians
Minimum Qualifications:
- Excellent interpersonal communication and organizational skills.
- Have a responsible and professional demeanor.
Preferred Qualifications:
- 1+ years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
About Us:
Here at the British Swim School of Winston-Salem, we are passionate about our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. We strive to make a difference in our community by first equipping swimmers with water acclimation and survival skills before teaching stroke development. Our gentle, fun, and progressive program builds confidence in swimmers so they're ready to take on the water without fear. We're building a winning team of people who want to know that what they do matters, and we're prepared to invest in committed individuals. As a veteran-owned business, we're taking aim at drowning statistics. If you want an opportunity to be a hero in your community and make a difference in the lives of those around you, we want to meet you.
Here at the British Swim School of Winston-Salem, we are passionate about our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. We strive to make a difference in our community by first equipping swimmers with water acclimation and survival skills before teaching stroke development. Our gentle, fun, and progressive program builds confidence in swimmers so they're ready to take on the water without fear. We're building a winning team of people who want to know that what they do matters, and we're prepared to invest in committed individuals. As a veteran-owned business, we're taking aim at drowning statistics. If you want an opportunity to be a hero in your community and make a difference in the lives of those around you, we want to meet you.
Compensation: $14.00 - $16.00 per hour
Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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Safe & happy work environment
Where else might you get to sing at work?
Flexible work schedules and hours
Making this a great role for students, parents, and anyone with a busy lifestyle!
A rewarding job with competitive pay
All while making a true difference in your community!
Opportunities for professional growth and development
We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success.