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A position at British Swim School is more than just a job. It is an opportunity to learn, grow, and make an impact on the lives of the people in your community and to ensure the “survival of the littlest!"

Compensation and Benefits

Opportunities for internal advancement
Opportunities to earn Lifeguarding/First Aid/CPR/AED Certification(s), if you do not currently possess them
Uniforms provided.

The Position:
British Swim School of Buffalo is looking for a fun-loving individual to grow our team of Deck Ambassadors!

Deck Ambassadors at British Swim School of Buffalo run efficient site operations focused on attentive customer service and retention. Strict adherence to British Swim School policies and procedures ensure that customers' expectations are met and exceeded.

Roles and Responsibilities:

Create a positive first impression and facilitate proper orientation for new customers.
Ensure proper set up, maintenance, and break down of on-site marketing materials, merchandise, and equipment.
Manage class schedules, attendance, and lesson board.
Attend all staff meetings and training/coaching sessions as requested by the Aquatics Manager or Franchise Business Owner.
Answer all customer questions and concerns in a timely and professional manner and resolve complaints and issues as they arise. Keep Aquatics Manager or Franchise Business Owner informed of customer interactions as appropriate.
Assist instructors from the pool deck during lessons as needed.
Ensure that all areas of the pool deck are kept safe and clean and all pool safety regulations, policies, and procedures are being followed at all times.
Document and report accidents and injuries to the apropriae supervisor as soon as possible.
Check all water quality, temperature, and chemical levels prior to the first scheduled class of the day and recheck periodically during the shift.
Clean and organize all appropriate equipment and materials at the end of every shift.
Facilitate move-ups with photographs and proper take-home materials.
Promote sales for new enrollments, additional classes, and siblings.
Celebrate birthdays and milestones appropriately both at the pool and through social media when possible.
Work evenings, weekends, and holidays as necessary.
Work in an environment where noise levels are usually moderate to high.
Other responsibilities as assigned by the Aquatics Manager or Franchise Business Owner.

Minimum Qualifications:

High school diploma, equivalent, or in the process of completion.
Possess excellent interpersonal communication and organizational skills.
Must have an enthusiastic personality.
Must be reliable, trustworthy, and punctual.

Preferred Qualifications:

Experience working with children.
Customer service skills: 1 year preferred.
Lifeguarding/First Aid/CPR/AED Certification(s) preferred (but can be obtained during training)

About Us:
Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

Compensation: $15.00 - $18.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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